Resume
“Sharing tea with a fascinating stranger is one of life’s true delights.”
-Iroh
Education
2020
PhD Anthropology
Washington State University
2014
MA Anthropology
Washington State University
2012
BS Anthropology
California State Polytechnic University, Pomona
Research & Project Management Experience
2022-2023
Amazon.com, Inc
User Researcher
- Designed, led, & executed end-to-end generative & evaluative high-impact user research for internal-facing customers
- Conducted, analyzed, & synthesized in-depth interviews, surveys, concept evaluations, & usability tests
- Leveraged research insights to inform product design & development
- Drove stakeholder collaboration & socialized deliverables across multiple teams
- Conducted ethnographic site visit to build empathy for customers
2021-2022
3Pillar Global
Design Researcher
- Designed, executed, & led qualitative design research projects with cross-functional teams
- Conducted & synthesized discovery research as well as in-depth, UX, & prototype interviews for startup & enterprise clients
- Participated in co-creation sessions which included product design ideation
- Leveraged strategic research insights to inform product design & product development process
- Defined and communicated user personas & stories
- Articulated research findings to product and business leads
2012-2020
Washington State University
Graduate Researcher
- Designed, coordinated, & managed international research projects in Caribbean & Africa
- Conducted and synthesized informal, freelist, in-depth, & structured interviews
- Moderated photo recognition tasks & focus groups
- Conducted ethnographic participant observation & contextual inquiries
- Qualitative and quantitative data coding & analyses
2015-2016
Washington State University
Project Manager
- Managed finances and coordinated logistics for an international fieldwork project
- Trained and managed data collection team
- Conducted in-depth interviews
Teaching & Presenting Experience
2016-Present
Adjunct Instructor
Southern New Hampshire University
2016-2021
Adjunct Instructor
Spokane Falls Community College
2012-2020
Teaching Assistant/Graduate Instructor
Washington State University
Responsibilities & achievements
- Craft bespoke approaches & deliverables to increase retention by 85%
- Lead & manage courses ranging from 25-90 students per course
- Leverage survey insights to improve customer experience & increase engagement, resulting in a 95% customer satisfaction record
- Collaborate with cross-functional teams to ensure consistency of best practices & deliverables
Awards
2021
Distinguished Online Teaching Award: Social Sciences
Southern New Hampshire University
2019
NISOD Excellence Award: Spokane Falls Community College
National Institute for Staff & Organizational Development
2017
Arete Award: Faculty Member of the Year
WSU United Greek Council, Panhellenic Council, & Interfraternity Council
2016
NSF Research Experience for Graduates (REG): Risk & Contraception Use
National Science Foundation (NSF)
2014
Graduate Student Achievement Award: College of Arts and Sciences
Washington State University
2012
Department of Geography and Anthropology Outstanding Senior: Anthropology
Cal Poly Pomona, College of Letters, Arts, & Social Sciences
2011
President’s Council Scholar & Scholarship
Cal Poly Pomona President’s Council